The Terminix technician was great. Very thorough with pest control, termite bate stations and exclusion work. He identified pest entry points and sealed everything up. Even came back the next day to address issues he wasn’t able to get to the day of with the equipment he had on hand. I have two suggestions though for the company: 1) Scheduling system needs work. Corporate sees different times from what is actually available with techs. Had to reschedule a couple of times with the tech directly. 2) Should be more obvious to new customers that updates all come from the Terminix app. I was expecting a text or something to confirm my appt or let me know when they are on their way. Ended up calling corporate to figure it out. They ended up reaching out to the technician who then kept me informed via phone/text. Just thinking tech and communication could be a bit better.
Shelley Cabrera
Shelley Cabrera