Unfortunately we trusted them when they said we had a pest. It turns out that pest doesn’t live in the northern states, so they mislead us and overcharged us thousands of dollars with no real help. The techs recanted and said the initial information we were given was false. We were also disappointed in their techs, because they’d show up without any prior knowledge of our situation. They were without a manager and we were ignored for about 2 1/2 months. They promised to bring in a specialist, but that never happened either. After the new manager contacted us he said he’d call back the next day to schedule a tech. He didn’t call for two weeks. They dropped the ball multiple times and we’ve lost confidence in their company. Now they refuse to refund any money even though they mislead us from the start. I wouldn’t recommend using them for any service. The problems run deep at this company.