Ridiculous Customer Service!! I have been a customer for more than 5 years & if they can treat me this way, wonder what they do to the new customers??? FYI, I pay $109.00 quarterly.
I called in for an additional service (which is supposed to be free between your scheduled quarterly service). No one showed up the first time. Without any call or message. I scheduled a second time, someone called to say the tech was sick & can’t come & will come on a Monday, that Monday never happened. I called again, the rep said a branch manager will call me. The branch manager left me a msg., I called back & he never called again!! Finally I called the 800 number & asked to make a complaint. The rep on the other side showed a lot of concern & said was sorry. Scheduled another additional service for Friday 10/09/15 & offered a $20.00 discount (Oh wow!). This is the best part…Thursday evening a rep named Rocky calls met say a service has been scheduled for my house & since it is already time for my regular service he will charge me the quarterly fee! I told him, I don’t want a regular service until I have talked to the branch manager. We talked for about 5 minutes, Rocky insisted on charging me even though I kept saying that is between me & the branch manager to decide. Ultimately, when I told him, I don’t want him to come if he is insisting on a regular service & he hung up saying, yes, that is fine for him. This is the worst customer service I have experienced from Terminix & if this is just the branch that is acting as such then too bad for the company as it is harming their reputation. EVEN ONE STAR IS TOO MUCH FOR THEM! THEY DON’T CARE FOR THEIR CUSTOMERS.