DO NOT USE FOR RODENT CONTROL!! After cheerful, accomodating sales service from Justin to get our business and $$$ , the “service” disappeared. I learned too late there is not a local office, phone, or oversight. While initial service and communication was acceptable, later follow up and help were terrible. All calls go to a national call center. My requests for help were referred back to “IL mgmt” through a 5 bus.day email sent from natl office – none of which were ever acknowledged. Service calls cancelled with no follow-up, and on one occasion, service scheduled without my input.The mice continued to party in the attic. Service men, while pleasant and polite, suggested I text them directly to avoid the natl line, but then quit responding. Twice, workers showed up w/o a ladder for attic work and w/o screen for a vent cover they said we needed. After 4 months, we wrote off the $1600 year-long contract for the house seal-up (which took 2 visits – incomplete first time) and rodent services as an aggravatingly bad, expensive waste and moved on. We had our attic cleaned out, resealed, and reinsulated by another company -for $3,000 less than the Terminex estimate for the same work.