Update: we’ve completed our six month service and I will say the technicians that came to our house did a superb job, very thorough and gave us great advice/tips. While we had issues reaching management the service was great.
I cannot tell you how unhappy I am with this company. I requested to speak to a supervisor several times never heard back. Our service was supposed to be between eight and 10 today and I realize that we originally tried to reschedule but we were told that they were still meet 8 to 10 AM timeslot today and it’s now 1 PM and nobody’s been here yet. We don’t receive any follow up email confirmations of our next service and every time I try to speak to a customer service rep they were so rude. It makes me disgusted it with this company.