If you have a pest control issue, I do not have a company I can recommend. However I am confident regarding who I would not let near my home and that is Terminix. We signed a contract with their salesmen Scott from the Naperville branch in June of 2022. We paid in full at this time and we’re assured our home entry points would be sealed off, inside cleaned, insulation removed and reinstalled upon mice termination in a two month period of time. It is December 2022 and we continue to find new droppings in our crawl space and basement. Both my husband and myself have called and texted this branch manager Michael Allen countless times with either no response or a response promising us a tech is coming and no one shows up or show up when it’s pitch black outside to rectify the issue. Michael “finished” the work on our home and personally assured us in October of 2022 after he reinstalled insulation that the mice issue was completely fixed after four months of working on our home. This fix lasted from October 24th, 2022 to December 6th, 2022 when I found new droppings in our basement. Since this date we have called their customer service line 10+ time hoping for a call from a regional manager to escalate the issue which has yet to come. We’ve asked to switch branches as we’re having a terrible time communicating with Naperville manager Mike and their branch is unable to correctly and fully complete the job, no response. They took $3000+ form us in June of 2022 in full for this job that they have failed to complete properly for six months now. Find any other pest control team but if you value guaranteed work, professional and timely communication and prompt turn around time to service requests, Terminix is simply not the company for you. This is simply the gist of our troubles with them, if I were to detail the deception, the unprofessionalism and utter incompetence in full, it would simply take too long. I have attached some of the exchanges between this company and us to demonstrate the conduct.