I have been trying to avoid writing this review. I have been a Terminex customer in Chicago for over 10 years. During that entire time maintaining a service contract. I had no desire to modify our arrangement and felt some security in knowing that I was covered with a service contract.
Unfortunately the same problem with Terminex kept recurring and now it has gotten worse.
Most companies will set up appointments based on a customer’s schedule NOT TERMINEX. They would call approximately once a year and tell you their coming at some bizarre time. Without consulting your schedule. Each time you would have to either modify your schedule or explain your not available and try to reschedule.
Most times they didn’t return your call.
Last week they called on Thursday and said they were coming the next day in the afternoon. I explained it wasn’t convenient and we rescheduled for 8 AM Friday. Friday morning no one showed up. During the course of the day I called TERMINEX three times trying to get an update. Each time they said a supervisor would call and as of today (six days later) I still haven’t heard from them. I even Sent a text to Dan the service manager asking to discuss a scheduling problem without success.
I have already paid thousands of dollars to TERMINEX and now I realize the only thing they are interested in is income generation.
I am very disappointed in their service, failure to follow up, failure to keep appointments. It’s impossible to call their Chicago office or speak to anyone other then their call center.
I hope someone eventually gets in touch. Unfortunately I would be very cautious using them and I WOULD NOT RECOMMEND THEM.
It’s a shame they have such bad customer service. Especially since there is so many other companies willing to earn your loyalty and provide good service.